Refund and Returns Policy

If something is wrong with your order, email Librawebsites@gmail.com. Include your order number and the piece you need help with. If you bought a set, tell us which piece is affected.

A wrong, damaged or defective item

If we sent the wrong garment, color or size, or your item arrives damaged or has a manufacturing defect, please contact us within 30 days of delivery. A photo of the issue and, for a size or color mix-up, the garment label will help us resolve it. If you cannot provide a photo, tell us what happened.

Once we confirm the issue, we’ll arrange a replacement at our expense or refund the amount you paid for the affected piece, including applicable tax. For a set, we use that piece’s discounted order price. Please wait for our instructions before mailing anything back. If we need the item returned for a confirmed issue, we’ll cover the return shipping.

Sizing and changes of mind

We make each piece in the color and size you choose. Once production begins, an item made as ordered is final sale for fit, color preference or a change of mind. Please check the size guide and each selection in your bag before ordering. If the garment or label differs from your order, contact us under the policy above.

Changes, cancellations and missing deliveries

If you need to change an address, color or size, or cancel, email us as soon as possible. We can cancel for a full refund before production begins. We’ll tell you whether we can still make a requested change. If tracking stalls or says “delivered” and you don’t have the package, send us your order number so we can investigate with the carrier.

If we cannot ship on time, we’ll contact you with the option to wait or cancel for a full refund of the unshipped merchandise. We issue refunds to the original payment method. Your bank may take additional time to post the credit. This policy preserves your rights under applicable consumer law.